XMSAH Updates:Read more about the measures we are taking for the Coronavirus (COVID-19)here

MSAH Updates: Coronavirus (COVID-19)


March 25, 2020
 

We hope all of our clients are staying safe and taking care of themselves.  We are working hard to keep necessary services available to you and your pets.  Please take note of the following changes and reminders about our hours of operation and available services.

  • MAIN HOSPITAL HOURS:  The main hospital on Metairie Road remains open to see pets who have a problem or illness—ear or eye problems, GI issues, skin problems or anything else that should not wait to be seen—from 9am to 5pm Monday through Friday. Please call to make an appointment if your pet needs to be seen so we can be prepared for your visit. We will continue to see emergency visits 24 hours a day—note that we are only open for emergency visits on Saturday and Sunday.
  • OUTPATIENT CLINICS:  Our West Esplanade, Lakeview and Freret Street locations remain open Monday through Friday to see patients for wellness exams/vaccines as well as sick patient exams.  Please call to make an appointment if your pet needs to be seen.
  • FOOD AND MEDICATION PICK UP:  If you need to refill a prescription or pick up food for your pet please call ahead so we can have your items ready for you.  IMPORTANT:  You can ONLY pick up food and medication Monday through Friday at all of our locations.  The main hospital is open for EMERGENCIES ONLY on Saturday and Sunday and we do not have the staff available to continue food and medication sales during these times.  All of our attention will be focused on our emergencies and hospitalized patients, so please plan ahead to pick up your food and medication during our open hours Monday through Friday.  We are still available to mail your medications to you if that is helpful.  If your pets are on medications for life-threatening or chronic illnesses, please take the time to check your medication levels and submit a refill request if needed.
  • PLEASE BE PATIENT:  We ask that all of our clients be patient as we continue to adjust our protocols to keep our services available to you and your pets.  We realize that there are a lot of changes happening and that it is easy to get frustrated right now.  We know that things take a little bit longer to accomplish with added safety measures in place, so please plan accordingly when coming to our facilities.  Also, please take the time to thank our amazing team of people who have continued to work, putting themselves at risk, so we can continue to offer you and your pets excellent care.  We are working with minimal staff and our team has continued to show up and work hard, despite their personal worries and stress—so please, be patient and be kind—that will go a long way for all of us.

 


 

March 22, 2020

We appreciate your continued support as we all navigate the constantly changing environment.  In an effort to maintain our level of quality patient care and our need to ensure the safety of our clients and staff, we are enacting the following changes/protocols effective Monday, March 23, 2020.

 

MAIN HOSPITAL (Metairie Road Location)

  • We will cease seeing any non-essential cases.  That will mean all grooming and bathing appointments, as well as Adult Vaccines, and elective treatments (nail clips, ear cleanings, etc.) will be canceled.  We will attempt to reach out to any already scheduled appointments to reschedule.
  • We will continue to see any patients who have a problem or illness—that will include ear or eye problems, GI issues, skin problems or anything else that is deemed an emergency or should not wait to be seen.  We will also continue to see puppies who are due for vaccines as it is imperative that they keep to their vaccine schedule to ensure complete immunization against disease.  We will continue to see Acupuncture, Laser Therapy and Oncology Patients as scheduled until further notice.
  • NEW HOURS OF OPERATION:  The hospital will be open for exams/appointments from 9am to 5pm Monday through Friday.  Saturday and Sunday will be Emergency Only, and, as always, we remain open for Emergencies 24/7.  We have to do this to conserve our staff and resources so we can remain available to everyone for the longest amount of time possible.
  • ALL APPOINTMENTS AND PICKUPS WILL BE CURBSIDE:  In order to minimize exposure to our clients and staff, we will have team members stationed outside to check your pet in and will have them taken into the hospital to be seen by the doctor or have their treatments performed.  
    • APPOINTMENTS/WALK-INS/DROP-OFFS:  You will be checked in by a team member and given the option to wait for your pet to be seen or drop-off and pick up your pet at a later time.  
    • When taking in your pet, we WILL NOT be able to take your leashes or collars.  Those will be kept with you and we will use hospital issued leashes.  For pets that need to be transported in carriers, we will disinfect the carrier and use it to transport the pet inside the hospital.  It will be disinfected again before your pet is returned to it, and again before it is returned to you.
    • When the doctor has finished your pet’s exam or treatment, they will call you with their findings and treatment plan.  They will discharge your pet and give you all instructions over the phone.  You will also receive a written discharge summary.  
    • All payments will be made over the phone at this point in time which means we will ONLY BE ABLE TO ACCEPT PAYMENTS VIA CREDIT CARD, DEBIT CARD OR CARE CREDIT.  If paying with Care Credit please be prepared to provide your driver’s license number.
    •   We will no longer be able to offer pick up or drop off services to your home for pets or products. Please contact us if this affects you and we are happy to mail anything you need to your home. 
    • PRESCRIPTIONS:  It is best to call in prescription requests so that we can have them available when you arrive.  Please call at least 3 hours in advance of any need, but sooner if you can, to avoid excessive wait times.  Prescription pickups will be handled outside as well and you should be prepared to pay with a credit/debit card over the phone as described above.  

 

OUTPATIENT CLINICS:

  • Our Kenner and Marigny Clinics remain closed.  Our West Esplanade, Freret and Lakeview Clinics will continue to see appointments as scheduled with similar protocols referenced above in place. Please call ahead for any appointments, prescriptions or product pickups at these locations so we can be prepared for your arrival.  

 

Thank you all again for your continued support of MSAH and your patience as we continue to adapt our policies to protect.    

 

 


 

March 20, 2020

We’d like to thank all of our clients for being so flexible and cooperative with our changing policies.  As of this Monday, March 23, 2020 we will be implementing the following additional changes at our Main Hospital and Outpatient Clinics:

MAIN HOSPITAL:  

  • We will no longer perform elective dental procedures.  This will include ALL Sedation Dentistry and any dental cleanings that are not necessary immediately.  We will begin calling all clients who have elective dental procedures scheduled now through April 12th for rescheduling.  New dental appointments between now and April 12th will only be made by a doctor’s discretion.
  • We will no longer be offering BATHS at the main hospital.  The continuation of Grooming (Bath & Haircuts) will be determined by the groomer and any changes will be announced.  Those pets who are boarding can be bathed before pick up, but we are not accepting drop-off baths until further notice.
  • We will suspend all WELLNESS VISITS for the next 3 weeks.  The only exception to this will be Puppy Visits—it is very important that puppies stay on their vaccine schedule.  We will be rescheduling all other Wellness Visits scheduled now through April 12th.  If your pet is having a problem, and was not only coming in for vaccines or an exam, then the doctor will determine if it is a necessary visit.
  • We will only be scheduling Sick Patient Exams—this would include any GI Cases, Ear Problems, Eye Problems, Skin Problems, Limping, Injury and anything deemed an emergency.  We will not schedule anything elective like nail clips, ear cleanings or anal gland expressions, unless there is a problem.
  • If you’d like to set up a Wellness Visit (that is not a puppy and does not have a problem that needs to be addressed) we will refer you to one of our open clinics that is closest to you, otherwise we will schedule your appointment for April 13th or later.  We will call to reschedule if we need to push these out further.  
  • We are temporarily suspending our extended hours on Monday and Tuesday.
  • Each client entering the building will have their temperature checked.
  • We are continuing our 24/7 emergency services.
     

OUTPATIENT CLINICS:  

  • Both the Marigny and Kenner Clinics are closed until further notice.  Marigny’s phones have been rolled over to the hospital and Kenner’s phones have rolled over to our West Esplanade clinics.  Those clinics that are currently open will remain open until further notice.  
  • We will continue to see wellness visits/vaccines and sick patient exams at the clinics. 
  • Clinic doctors will continue to come to the hospital each morning to see patients and assist with treatments, but will not come to the hospital for surgeries.  Instead, they will be available for all day appointments at the clinic.  If a surgery needs to be done, your pet will be sent over to the hospital and a doctor scheduled there will do the procedure.  Both doctors will be in communication regarding your pet’s treatment plan and individualized instructions.
  • If your pet is sent to the hospital, we will have you sign all forms and collect any deposits at the clinic.  You’ll then be sent over to the main hospital to drop off your pet for further care. 

 

Our clients’ and our staffs’ health and safety is our priority. We will keep you up to date with any additional changes, so be sure to periodically check in with our website or social media. Please don’t hesitate to contact us if you have any questions or concerns.
 


MARCH 19, 2020

We want to thank you all for your patience as we continue to adjust to changes during this time.

Effective today, March 19, 2020, we will be closing two of our Outpatient Clinics. We are trying to strategically keep clinics open so that most areas of Orleans and Jefferson Parish have access to our services. At the same time, we need to balance our staffing levels to keep all facilities operating at their best level.
 

CLOSURE INFORMATION:

Marigny Clinic: 1009 Elysian Fields Ave, New Orleans

Closes at Noon 03/19/2020. All phone calls will be rerouted to our Main Hospital on Metairie Road.

 

Kenner Clinic: 4041 Williams Blvd, Kenner

Closes at 2 pm 03/19/2020. All phone calls will be rerouted to our West Esplanade Location.

 

If your pet has a medical emergency or you have any questions, please call our Main Hospital at 504-835-4266.

 


 

MARCH 18, 2020

It is our goal to keep you all updated as we change our protocols and to provide you with useful information as we continue to monitor the coronavirus spread in our area.  Please note the following:

  1. We are striving to limit possible exposure to the coronavirus for our staff and for you. Therefore, we are enforcing a strict limit of 1 person (of any age) allowed inside our facilities per pet for any appointment. This is effective immediately.
  2. Consequently, we are strongly encouraging drop-off exams for all appointments. These are available at NO ADDITIONAL CHARGE. With a drop-off exam, you can drop your pet off in the morning and our doctors will perform any necessary exams/treatments.  You will be called when the doctor is finished to discuss any findings and treatment plans, then you can pick your pet up later in the day.  This service is available at all of our locations, but please call to schedule them as you would a normal appointment so we can anticipate your arrival.
  3. Until further notice, we are continuing to see appointments, fill prescriptions, etc.
     

As promised, we will continue to update all of our clients as we continue to monitor the situation and respond accordingly.  We appreciate everyone’s patience and continued support of MSAH.  Please feel free to reach out if you have any questions and continue to check in with us at msah.com for updates.

 


 

MARCH 16, 2020

It is our goal to keep you all updated as we change our protocols and to provide you with helpful information as we continue to monitor the coronavirus spread in our area.  Please note the following:

  • AVMA logoThe American Veterinary Medical Association (AVMA) has asked veterinarians across the country to temporarily suspend all elective surgeries.  This is being done to preserve personal protective equipment (PPE) such as gloves and masks, so that those items are more available to human hospitals during this time.   
    • Based on this recommendation, we will reschedule all elective surgeries (spays, neuters and declaws) currently scheduled between March 17th and April 3rd.  We will reach out to all affected clients to reschedule these procedures for a later date and push those dates out further as the need arises.  We will begin making these phone calls today.
       
  • Until further notice, we will not be able to offer House Calls of any kind to our clients.  We feel this measure is necessary as we continue to protect our staff from personal exposure.
     
  • We want to remind all of our clients that we offer DROP OFF EXAMS at no additional charge.  As we all try to limit our personal interactions, we encourage you to utilize our DROP OFF EXAMS—you can drop your pet off in the morning and our doctors will perform any necessary exams/treatments.  You will be called when the doctor is finished to discuss any findings and treatment plans, then you can pick your pet up later in the day.  This service is available at all of our locations, but please call to schedule these as you would a normal appointment so we can anticipate your arrival.
     
  • If you are coming into our hospital or clinics, we ask that you minimize the number of people in your party, bringing only those people necessary with you for appointments, drop-offs and product purchases.  We are making every effort to keep all of our services available, but feel the need to eliminate unnecessary public interactions for the safety of our clients and staff.
     

 As promised, we will continue to update all of our clients as we continue to monitor the situation and respond accordingly.  We appreciate everyone’s patience and continued support of MSAH.  Please feel free to reach out if you have any questions and continue to check in with us at msah.com  for updates.


 

MARCH 12, 2020

Hand holding a pawDear MSAH Family,

We wanted to update all of you as we continue to monitor the status of the coronavirus (COVID-19) cases in our area.  The safety of our clients, patients and employees is our highest priority and we will continue to monitor the situation closely.

We have protocols in place within our facilities to minimize the spread of germs including increased routine cleaning and sanitizing of the facility.  We have asked that employees follow good hand hygiene and stay at home if they are sick. 

At this time, we have not made any changes to our normal operations at any of our locations.  As always, our Main Hospital on Metairie Road remains open 24 hours a day for emergencies and we will continue to see regular appointments at our hospital and clinics.  We will update you if we anticipate any changes in our normal schedule.

If you have visited a country that the CDC has identified as a Level 2 or 3 Coronavirus risk or have shown symptoms of coronavirus we ask that you refrain from visiting our practice for a period of 2 weeks following exposure.  If you are unable to come into our practice for any reason please contact us and we will make every effort to accommodate your pets’ needs.

We recognize that this is a fluid situation and we will continue to monitor the CDC guidelines as well as state and local government recommendations.  We will adjust our protocols accordingly and keep our clients informed as new information becomes available.

Thank you all for your continued support of MSAH.  Please feel free to reach out to us if you have any questions or concerns.

For more information on COVID-19, please take a look at the CDC's website here.

Sincerely,

 

Dr. Daryl Haydel,

President

Metairie Small Animal Hospital